Audio-Switch has a fully staffed Help Desk that provides 24 hour response time during the M-F workweek. This Help Desk contains a support ticket system, a Knowledge Base, and Download Links to all versions of the software, including older versions.
In addition to the Help Desk, Audio-Switch also utilizes the Telephone and a Remote Assistance System, to provide non-routine support, on an as-needed basis. The use of these two support methods is initiated by Song Surgeon support staff, at their discretion.
The Audio-Switch website also has a series of Training Videos which we highly encourage you to view. These videos cover all of the functions found in Song Surgeon and will answer most questions. All initial support request should be initiated through our Help Desk. Please do not try to email or call. We need the written details of your problem, in order to effectively assist you. The purchase of Audio-Switch entitles you to FREE support for a specified period of time.